Voyage Tech Blogs

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: What to Do if Your Smartphone Goes Missing

Tip of the Week: What to Do if Your Smartphone Goes Missing

Uh oh—your mobile device is missing.

If you ever find yourself in this situation, time is of the essence… particularly if you have reason to believe that your device was stolen. To help prevent things from getting messy, we’ve put together a checklist for you to run down in case you suddenly can’t find your smartphone or tablet.

Bear in mind that a few of these steps will require some proactive setup on your part, which we’ll make note of.

Step 1: Assume Once a Device is Gone, It’s Gone for Good

While this outlook sounds bleak and very well may not be accurate, it is important that you make the presumption that a lost device will need to be replaced. This way, you’ll be more motivated to—first—protect the data that is stored on it, and—secondly—give yourself a means of recovering this data after the fact.

Consider the ramifications of losing your smartphone. It almost certainly has access to many of your personal accounts, and quite possibly many of your professional ones as well. That means that someone who managed to get into your phone could easily get into just about any account they wished by resetting the password to it and confirming the change through your email (which your phone probably gives them access to, as well). Your bank accounts, social media profiles, anything connected to your phone and email could be made theirs.

Step 2: Remote Lock and Wipe

Both Google and Apple offer utilities within their mobile platforms to assist users in locating a lost mobile device if need be, the former through its Find My Device application and the latter in its settings as Find My iPhone. Be aware: for either to work, the device needs to be turned on with GPS or wireless data active. Utilizing these features is as simple as logging into Google’s Find My Device webpage or into your Apple iCloud account.

Doing this will give you more or less the exact location of your device. If it’s someplace you recognize, like where you picked up lunch or back at the office, remotely lock it and call the location directly so that someone can pick it up before an opportunist spots it. If it’s someplace new, or on the move, it’s time to lock your device and remotely wipe it.

If you didn’t go through these steps, your phone’s carrier or manufacturer may be able to assist you:

Step 3: Report It

Finally, it is time to swallow your pride.

If you’re working from your own device and not one owned by the company, contact your carrier and report the loss. If your phone has been stolen, they can cut it off from the network, making it that much less convenient for someone trying to steal your data.

Here’s the contact info you may need to do so:

If you use a device provided by the workplace for anything—checking emails, receiving and sending messages, etc.—you’ll need to report the loss to them as well. A lost device constitutes a serious business liability, as it will likely have access to not only your data, but the company’s data.

Any business that makes use of mobile devices should have the capability to remotely control access permissions to company data and to remove the work profile or fully wipe the device’s storage.

Step 4: Change Your Passwords

If you have these accounts, you need to change your password to them immediately:

Any and all passwords you have protecting your accounts need to be strong, secure, and unique. You should never—ever—use the same password on more than one account. We really can’t emphasize this enough. Don’t do it.

Next, go through your accounts in this order and change the access credentials for each of them:

  • Any email accounts you have besides maintained as a part of your Apple, Google, and/or Microsoft accounts.
  • Any financial or banking accounts you have, including bank accounts, credit cards, PayPal, and any merchant accounts you maintain.
  • Any cloud storage accounts, like Dropbox, iCloud, Google Drive, Microsoft OneDrive, or Amazon Drive.
  • Any web hosting or domain-related accounts, like GoDaddy, Network Solutions, Cloudflare, or others.
  • Any social media platforms, like Facebook, Twitter, LinkedIn, et al.
  • Any eCommerce platforms, like Amazon, eBay, Walmart, or other such entities.
  • Any services and utilities you subscribe to, including your utility providers (like your electric company), your insurance providers, and any streaming services you subscribe to, like Netflix, Hulu, or HBO Max.

This is going to take you some time, and despite this, you shouldn’t rush through it. Be meticulously thorough to replace each password with a unique alternative, keeping track of all your accounts as you go.

What Should I Do If I Think My Phone Was Stolen?

First, you need to keep your expectations at a realistic level. If your phone truly was stolen, your chances of getting it back are slim to none. First, it isn’t as though people aren’t aware that mobile devices can be tracked. It isn’t worth trying to hunt it down, especially in terms of your health and safety.

Instead, contact law enforcement and report the theft. While there’s still no guarantee that they’ll be able to retrieve the phone—or even attempt to, even with the location available—it’s still your best option.

There is also the chance that a do-gooder picked it up to try and return it to its owner. You can’t assume this is the case, of course, but you may carefully consider calling it to see who picks up.

Regardless, locking down the phone and remotely wiping its data is likely best, as is assuming that the device is gone for good.

What If I Find a Lost Phone?

If you happen to come across a misplaced mobile device, the best course of action is to give it to a staff member or other authority figure wherever you are.

Let’s say you were grocery shopping, and found an Apple phone lying next to the other, more edible apples. In that case, you should bring it to customer service. Most people typically backtrack when looking for a lost device, so taking it elsewhere isn’t going to help them find it.

Hopefully, you never have to deal with a lost phone. However, if you do, try to keep this guide in mind.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Sunday, 17 January 2021
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Sign Up For Our Newsletter!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Business Computing Best Practices Productivity Hackers Software Data Cloud Network Security Privacy Email Innovation Hardware Hosted Solutions Computer Internet IT Support User Tips Business Collaboration Workplace Tips Malware Efficiency Google Small Business Data Backup IT Services Android Smartphone Communication Tech Term Microsoft Business Management Cybersecurity Mobile Devices Phishing communications Smartphones Data Recovery Mobile Device Backup Social Media Upgrade VoIP Network Browser Covid-19 Microsoft Office Internet of Things Quick Tips Managed Service Server Data Management Cloud Computing Users Artificial Intelligence Outsourced IT Windows 10 Facebook Windows 10 Productivity Windows Managed IT Services Ransomware Managed Service Provider Disaster Recovery Information Miscellaneous Spam Two-factor Authentication Business Technology Passwords Automation Saving Money Gmail App Encryption Wi-Fi Government Apps Holiday Bandwidth Apple Blockchain BDR Vendor Computing Access Control Office 365 WiFi Applications Managed IT Services Big Data Gadgets Employer-Employee Relationship BYOD Office Tips Conferencing Augmented Reality Remote Work Remote Business Continuity Mobile Office Networking Mobile Device Management Firewall Data Security Patch Management Retail Voice over Internet Protocol Going Green Vulnerability Router The Internet of Things Operating System Cybercrime Social Windows 7 Printer Risk Management Help Desk Infrastructure Save Money End of Support Paperless Office Vendor Management Customer Service Healthcare Tip of the week Analytics Computers IT Support Hacker Office Chrome Display Storage Website Scam Data loss Cooperation How To Video Conferencing Administration Managed Services Provider Professional Services Cost Management Current Events Managed Services Remote Monitoring Safety HIPAA iPhone Settings IT Management Printing Virtualization Content Filtering VPN Modem Processor Mobile Security Virtual Private Network Information Technology Robot Monitoring Meetings Customer Relationship Management Virtual Desktop LiFi Data storage Saving Time Solutions Hacking Presentation Employees Integration Managed IT Service Downloads Money Wireless Technology Telephone Document Management Humor Maintenance Health Avoiding Downtime Antivirus Employee/Employer Relationship Budget Licensing Holidays Sports Mouse Bring Your Own Device Legislation Data Analysis Star Wars Virtual Reality Employer/Employee Relationships Mobile Computing Microsoft Excel Refrigeration Search Managed IT PCI DSS Gamification Private Cloud Staff Telephone System Tablet Virtual Machines Social Networking Writing Best Practice Public Speaking Gig Economy Fileless Malware Internet Service Provider Twitter Teamwork Lithium-ion battery Buisness Wearable Technology IT solutions Entrepreneur Regulations Compliance Content Error Legal Health IT Memes Motherboard Business Growth Comparison Techology Smartwatch Directions Net Neutrality Assessment Remote Computing SQL Server Permissions Undo Cortana Financial Data History Google Maps IT Social Engineering Alt Codes Specifications Unified Threat Management Wireless Microchip Procurement Internet Exlporer Alert Azure Fraud Downtime Hosted Solution Telework Username Travel Cyber security User Tip Communitications Vulnerabilities Typing Black Friday User Error Supply Chain Management Database Notifications Free Resource YouTube Application IT Technicians Dark Data Term Knowledge FinTech Unified Threat Management Project Management Google Drive Proxy Server IT Assessment Cookies How To Cryptocurrency IBM Cyber Monday 5G Navigation Network Management Flexibility Tactics Value Hotspot Mirgation Mobility Unified Communications Experience Organization Multi-Factor Authentication Google Docs Smart Devices Nanotechnology Microsoft 365 Bitcoin Smart Technology Running Cable Evernote Remote Working Addiction Memory Google Wallet Language Chatbots Google Play Competition AI Management Data Breach Electronic Health Records Screen Reader Windows 8 Distributed Denial of Service Laptop SharePoint Service Level Agreement Wasting Time Drones Computing Infrastructure Identity Network Congestion Security Cameras Lenovo Trend Micro Outlook Bookmark Software as a Service Smart Tech Computer Repair Halloween User Tech Server Management Download Tech Support Managing Costs Alerts SSID Superfish eCommerce Browsers Surveillance Connectivity Virtual Assistant Hacks IP Address Break Fix Scary Stories Multi-Factor Security Fun Upload Websites Virtual Machine Compliance Monitors Medical IT Deep Learning Reviews Social Network Identity Theft Marketing Entertainment Development IoT Electronic Medical Records Transportation Password Dark Web Recovery Google Calendar Education Hard Drives Data Storage Trends Machine Learning Hypervisor Regulations PowerPoint Domains Word Shopping Customer Resource management Optimization