Voyage Technology Blog

When a small business grows, the workload for a single internal IT manager often becomes unsustainable. Your technical lead spends most of their time resolving repetitive desk requests, which prevents them from executing the strategic projects required to improve business operations.

This overextension frequently results in delayed projects, security vulnerabilities, and employee turnover. Your top technical staff members will eventually seek employment elsewhere if they cannot focus on meaningful technical work.

Technology is a tool meant to help you do more. It should be the wind in your sails, but the same tools are now being used to build something truly unsettling: the deepfake.

We have entered an era where you cannot necessarily trust your eyes or ears during a business call. This isn't about celebrity parodies anymore; it is being weaponized to bypass security and drain bank accounts by making a lie look and sound like the absolute truth.

Technology is intended to be a resource for productivity. Unfortunately, malicious actors use those same advancements to create deepfakes. We have entered a period where visual and auditory information during business calls is no longer inherently trustworthy. These tools are being used to bypass security protocols and access corporate funds.

I was talking to a friend the other day who runs a successful company. He’s the type of guy who knows his inventory down to the last decimal point. Still, when we sat down for coffee, he looked exhausted.

"I’m just so tired," he said, "One day the printer is offline, the next day one of my guys can’t sync his files. Just this morning, I got a suspicious email that looked a little too much like an invoice from my own CPA. I’m spending four hours a week playing the IT guy. I don’t know what I’m doing."

We’ve been told since we were young that knowledge is power. For entrepreneurs,  information is like oxygen. There is a tipping point to having too much data, however, where helpful insight turns into analytical paralysis. If you feel like you’re working harder than ever but your business isn't moving, you might be suffering from information overload. Here is how too much knowledge is actually hurting your bottom line.

If you had to be honest with yourself, does your technology strategy revolve around your business’ plans, or is it tied more closely to your inevitable hardware failures? Many businesses still operate in the break-fix sense. When a laptop breaks, they replace it… but this reactive spending is costing your business in the long run, and it all but ensures you’re two steps behind. To stay competitive, you need tech goals that align with your business, supported by a Virtual Chief Information Officer who understands your business inside and out.

At its core, your business exists to provide value to your clients. While technology often feels like a behind-the-scenes necessity, it is actually the engine that drives your customer experience. By optimizing your internal operations with the right tools, you don't just work faster; you serve better.

The purpose of your business is to deliver goods or services to your target customers or clients. To this end, you can use technology to dramatically improve operations and create a better product for your consumers. Let’s discuss how you can use technology to build better internal practices to in turn create a better customer experience.

We’ve all been there: frustrated by the difficulty of installing new software, dealing with licenses that suddenly expire, or constantly needing to upgrade outdated tools just to keep them running. These are classic headaches that come with buying and owning software licenses. Thankfully, there’s a much smarter way to handle things: Software as a Service, or SaaS.

For all its benefits, remote work has certainly created some challenges. One major issue is the lack of visibility you have over your employees and the ramifications that could result.

While it is critical to cultivate trust in and with your employees, you also need tools to monitor progress and hold your team members accountable. Let’s talk about some of the issues you may discover once we give you the visibility you need.

You can’t wake up anymore without hearing something about AI, and in the business world, there’s almost a sense of peer pressure around it. Nowadays, you have to be using AI, or your business will be left behind… or at least, that’s the narrative.

While we are in no way discouraging you from adopting AI, we are saying that moving forward without a plan is likely to waste your money. For AI to work the way you want and need it to, you need to have done the homework and laid a foundation for success.

The more money you throw at something, the more you hope that it will eventually deliver on the investment… but if you’re not getting the results you hoped for, you might be falling into the sunk cost fallacy. You might find yourself making illogical decisions based on the investments you’ve already made, and that doesn’t help anyone—in life or in business. Today, we want to discuss how you can free yourself from the sunk cost fallacy to make better decisions for your business’ IT solutions.

Every business owner has heard the mantra: Data is the new oil. 

It sounds great, but for most, the reality is far from it. Your data is probably unrefined, messy, and sitting in a digital graveyard. You're paying to store it, worrying about a potential security breach, but you can’t point to a single decision it helped you make. It's an asset that performs like a debt.

How much does your business value communication and data security? The answer to that should be “A lot.” Microsoft SharePoint, a web-based platform for storing, organizing, sharing, and accessing information, can help businesses that use Microsoft 365 work more effectively. Today, we’ll cover three of its best features and what your business can accomplish with them.

What actually goes into a successful project implementation strategy, and how can you make sure your business is starting from an advantageous point? Today, we want to explore some of the ways your organization can best prepare for a project so that it has an optimal outcome. Whether you want to streamline your project timeline, implement tools to help see it through, or just make the entire process easier to manage, we’ve got tips for you.

It’s tough to own up and take the blame, especially when you know it was you who made the mistake. Unfortunately, in IT, there’s a lot of blame thrown around, so it’s something that those in our profession have to get accustomed to. When you work with a technician, you want them to take responsibility for their mistakes and take action to prevent them in the future—and that’s exactly what we aim to accomplish with our managed IT services. Here’s how we make sure our clients can hold us accountable so they get the best services possible.

When it comes to your business’ IT, there’s a nasty word called “downtime” that’s always referred to in a negative way, and for good reason. Downtime can be a business killer if it’s not monitored for and avoided. To help you understand just how dire downtime can be, we want to compare it to its natural enemy: uptime.

AI is everywhere. In a relatively short amount of time, artificial intelligence has exploded from being a fringe feature to becoming standard kit in many—some may argue most—applications and devices, particularly those intended for business use.

The truth is that it’s hard to tell whether AI could bring a business a ton of benefits or if it ultimately generates (pun intended) more problems than its worth… at least, without a concerted effort to make those determinations. Let’s see what we can do to make sure it is beneficial.

Happy Social Media Day! It’s hard to believe that social media—at least in the modern sense—has already been around for almost a quarter-century. Seriously! LinkedIn launched in 2003, and Facebook launched in 2004.

Since then, social media has become an essential business tool; however, it also provides cybercriminals with an opportunity to exploit your organization. Let’s observe Social Media Day by reviewing some simple security line items to keep your business safe while you take advantage of the capabilities social media can provide.

We live in a time where all business owners should have some working knowledge of technology, but this lesson is often learned only after the fact. Sometimes it takes a crisis to thrust one into action, but we’re here to help you take the first step. Today, we have four lessons that you can learn about business technology today to hopefully prevent a crisis somewhere down the road.