Voyage Technology Blog

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Small Business Owner's Guide to Understanding and Preventing Ransomware

A Small Business Owner's Guide to Understanding and Preventing Ransomware

How much would you be willing to pay to keep all of your business’ records from being locked away, or to keep them off the dark web? Hundreds? Thousands? More?

This is precisely what cybercriminals rely on when they infect businesses just like yours with ransomware. Let’s talk about ransomware a bit: what it is, why it’s so effective, and (most importantly) how to keep it from dragging your business down.

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Your IT Partner Should Make It Easy to Fire Them

Your IT Partner Should Make It Easy to Fire Them

I have a question to ask you that is incredibly important that you can answer, despite its relation to a particularly sensitive business topic: how prepared and able are you to fire your vendors, especially the one currently handling your IT?

There are situations where you could find yourself having to make this call, but can’t without severely impacting your business’ operations. Let’s talk a little bit about these situations, and why it’s crucial to have an IT provider whom you know you could fire if necessary.

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How a CRM Can Transform Your Customer Interactions

How a CRM Can Transform Your Customer Interactions

One of the most significant advantages of operating as a small or medium-sized business is that you can provide more personalized attention to your customers, unlike larger enterprises and corporations. However, you need the right tools to make these interactions as effective as possible. With the right customer relationship management tool, or CRM, your business can dramatically improve sales, marketing efforts, and customer satisfaction.

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Why to Use Automated Email (and When Not To)

Why to Use Automated Email (and When Not To)

Technology is one of the key enablers of automation for businesses, so it makes sense that it would eventually creep into email. Automated emails have the power to contribute to more streamlined operations when used well, but they are far from flawless. Today, we want to get you thinking about the pros and cons of automated email as it pertains to running your business.

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No Business is Too Small to Be a Target to Cybercriminals

No Business is Too Small to Be a Target to Cybercriminals

One of the biggest myths about cybersecurity and cybercrime is that smaller businesses are somehow immune to the more dangerous types of threats because they don’t pose a viable target for cybercriminals.

Nothing is further from the truth.

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The Cloud Gives Modern Businesses More Opportunities

The Cloud Gives Modern Businesses More Opportunities

If you want to talk about the most important technology today, the cloud is definitely a big deal. The cloud helps businesses do things that used to only be possible for the biggest companies. Today, we’ll look at how small businesses use the cloud and the benefits they get from it.

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These Four Considerations Can Help You Choose the Right Tech for Your Business

These Four Considerations Can Help You Choose the Right Tech for Your Business

Many business owners struggle with technology that doesn’t meet their needs. We often hear from companies disappointed with their technology investments because they lack the right tools.

Choosing the right technology is vital for business success. In today’s blog, we offer four key tips to help you make informed decisions.

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Technology Has a Significant Role in Company Culture

Technology Has a Significant Role in Company Culture

Your business’ IT is not just a minor component; it’s deeply woven into the fabric of your business. Today, we’ll briefly explore how technology and culture converge inside today’s businesses.

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Keep Your Users Happy with Managed Technology Support Services

Keep Your Users Happy with Managed Technology Support Services

Making IT decisions while balancing the user experience—including their complaints—can be exhausting. As a decision maker for your business, you have a budget to consider, as well as a timeline to manage. You’ll have to say no, which no one likes to hear, but it’s a necessary part of running your organization effectively.

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Are Managed Services All They’re Cracked Up to Be?

Are Managed Services All They’re Cracked Up to Be?

Spoiler alert: They certainly are.

Ever since the advent of Internet connectivity enabled the managed service model to develop, Managed IT Service Providers (MSPs) have been able to deliver a uniquely beneficial service to businesses of all sizes. If you’re on the fence about working with an MSP, we have a few reasons that you may just want to do so.

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Here’s What to Know About Cyber Insurance

Here’s What to Know About Cyber Insurance

Whether you like it or not, organizations are going to get hacked. It’s the cruel truth. There are just so many individuals and organizations looking to gain unauthorized access and siphon off data and money from businesses, that it is basically impossible to go long stretches of time to not have to confront it in some way. With the threat landscape what it is, companies now offer cyber insurance. Let’s take a quick look at cyber insurance and what you need to know about it.

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Investing in Your Business’ Internal Communications Will Pay Off

Investing in Your Business’ Internal Communications Will Pay Off

Without sufficient communications within your business, you won’t be able to accomplish nearly as much as you potentially could with the proper systems in place. Let’s review a few tips that will help you to stretch your business’ collaboration that much farther.

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Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Remember when you needed a wired connection between two endpoints in order to access important materials for your business? Thanks to wireless connectivity, businesses can now access online materials in a much easier fashion. The question then becomes, how does a wired connection improve your operations, and is it a benefit for your organization?

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A Company’s Cybersecurity Culture Starts from the Top

A Company’s Cybersecurity Culture Starts from the Top

There are countless aspects of running a business that demand your attention on a daily basis, but one of the most important that can often go by the wayside is cybersecurity. No matter the size of your business, cybersecurity can make all the difference in preserving your organization’s future. While we recommend implementing technology solutions to make cybersecurity easier to manage, without an established culture of cybersecurity, your business will remain at risk regardless of the measure you take to protect it.

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What You Need to Successfully Work from Home

What You Need to Successfully Work from Home

When you work from home for any length of time, you’ll come to understand that there are certain things that you need in order to get your job done. Depending on the type of work you do, you could need different tools. Today, let’s take a look at some of the most important tools your business can use to find success with a remote workforce. 

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How to Optimize Your Technology Budget in 2021

How to Optimize Your Technology Budget in 2021

After 2020, it is understandable that many businesses would be seeking out a way to recoup a lot of the expenses and losses that the year’s events likely incurred upon them. This has led many to turn to their IT investments as the sacrificial lamb. While we are undeniably biased, we would argue that there are better ways to streamline your business’ expenses in terms of its IT than to simply cut them outright.

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Let’s Take a Look at a Few 2021 Business Trends

Let’s Take a Look at a Few 2021 Business Trends

With nearly everyone facing a recession in 2021, businesses are going to be looking to technology to keep their businesses afloat. The COVID-19 pandemic made businesses shift their priorities in 2020 and as the pandemic enters year two, these strategies will be equally important in 2021. Let’s take a look at three trends you will see businesses follow this year. 

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How Your Small Business Can Use the Internet of Things

How Your Small Business Can Use the Internet of Things

One of the biggest questions that was routinely asked to IT administrators before the COVID-19 pandemic shifted everything was, “How can we use the Internet of Things to Improve Your Business?” The answer isn’t as simple as you might think. Today, we will look at what benefits the Internet of Things can present to you and whether or not they can make a difference for the average small business.

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Point-Of-Sale Systems Do More Than You Think

Point-Of-Sale Systems Do More Than You Think

We’ve come a long way since 1879 and the invention of the cash register. Today, point-of-sale (POS) solutions offer massive benefits to businesses who take advantage of their capabilities. Let’s go over how these capabilities can help the modern business and its owner.

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What Are Your Biggest Issues, IT Challenges and Priorities?

What Are Your Biggest Issues, IT Challenges and Priorities?

All a business’ technology is important to its operations, but based on its industry, certain priorities are bound to arise. A recent survey cast a light on some of these priorities, giving us a view of what small to medium-sized businesses are concerning themselves with. Let’s review some of the trends this survey revealed to see how well your priorities match up.

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