Voyage Technology Blog

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Why Percussive Maintenance Isn’t Magic (or Good)

Why Percussive Maintenance Isn’t Magic (or Good)

“Persuasion.” “Percussive Maintenance.” Whatever you call hitting your computer to make it work, we get it. We’ve all been there. Your Wi-Fi router drops the signal for the third time during a meeting, or your TV remote decides to go on strike. In a fit of frustration, you give it a firm slap; and miraculously, it starts working again.

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Back Up Your Data (Or Regret It)

Back Up Your Data (Or Regret It)

Most businesses don’t have what it takes to survive a hardware failure or natural disaster, and we don’t mean in terms of “grit.” What we mean is in the sheer technological capacity to recover their data and continue operations. It’s bizarre, too, how easy data backup can be, provided you follow these three key tenets. With a little help from a qualified backup professional, your business can stay resilient even in the worst of times.

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The Rise of Agentic AI Could Create a Crisis of Authenticity

The Rise of Agentic AI Could Create a Crisis of Authenticity

With the new year just around the corner, you’re probably wondering what the latest cybersecurity threats will have in store for small businesses like yours. One such threat is the rise of agentic AI, which capitalizes on the weakest link in any business’ cybersecurity infrastructure: its human elements. If you already have a hard time figuring out if the person on the other end of the phone line is human, just wait… It’s only going to get worse.

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Recycling Your Business’ Old Tech is Extremely Important

Recycling Your Business’ Old Tech is Extremely Important

So, one of your devices—let’s say it’s a computer monitor—finally gives up the ghost and dies on you. What do you do?

Too many people would answer this question by simply tossing the offending monitor into the trash, even though that would be precisely the wrong move. Let’s go over how to properly dispose of your old technology and review the many reasons it is essential to do so.

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Clean Up That Inbox Now (Before You Regret It)

Clean Up That Inbox Now (Before You Regret It)

Your email inbox is one of your most accessed business resources, which means that it cannot get clogged up with useless messages that have little to no value, i.e., spam. If you want to make the most out of your workday, that means mastering your inbox and getting it under control. Today, we have three great tips to help you do just that.

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How to Store a Hard Drive (Safely)

How to Store a Hard Drive (Safely)

Data storage is an evergreen issue for businesses, and the best solution seems to change with every new innovation. That said, the principles behind effective data storage seem to be fairly cut and dry. Today, we want to share some data storage best practices that transcend time.

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How to Calculate Your Next IT Project’s ROI

How to Calculate Your Next IT Project’s ROI

Depending on the sector your business falls into, you’ll want to implement technology solutions designed to help you be successful in the context of that sector. Part of that means investing in new solutions that can yield a satisfactory return on investment, or ROI. But how do you know if a solution can yield a good ROI, and most important of all, what kind of math goes into ensuring you’re not overspending on IT that doesn’t produce results?

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Tip of the Week: How to Boot Your PC In Safe Mode

Tip of the Week: How to Boot Your PC In Safe Mode

Diagnosing issues with your PC can be challenging, and that’s because an operating system is inherently a complicated piece of technology. If you’re looking for a way to isolate the problem and diagnose it, we typically recommend you work with a managed service provider (like us) to make it happen. If you’d like to try things out for yourself, however, you can use Safe Mode to examine your PC in its base form to see if you can find the root cause of the issue.

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The IT Safety Lecture

The IT Safety Lecture

The more IT you use, the more conscientious you have to be to ensure that an action you—or your staff—takes doesn’t unwittingly put your business at risk. Today, we’ll go through some ways for you to do your best to stay secure. Let’s get started.

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How to Ensure Your Project is Carried Out Successfully

How to Ensure Your Project is Carried Out Successfully

What actually goes into a successful project implementation strategy, and how can you make sure your business is starting from an advantageous point? Today, we want to explore some of the ways your organization can best prepare for a project so that it has an optimal outcome. Whether you want to streamline your project timeline, implement tools to help see it through, or just make the entire process easier to manage, we’ve got tips for you.

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The Psychology Behind the Scam

The Psychology Behind the Scam

Scams are often so convincing that it’s difficult for even experienced individuals to detect them, but why is this the case? It all boils down to human psychology. Modern security training can help you identify these telltale signs, but it doesn’t really explain the why of things. That’s what we’re out to explore today.

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Why Double and Triple-Extortion Are So Scary

Why Double and Triple-Extortion Are So Scary

Ransomware is bad, and you can’t take any chances with it if you want to keep your business safe. Understand that it might seem like we’re exaggerating, but we’re not; ransomware really is as bad as it comes, and when you’re faced with double or even triple extortion, you’ll be put in a tough spot that no business owner wants to find themselves in. Today, we want to cover what these terms are and why they’re so bad.

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Regular Data Backups Work Wonders for Eliminating Downtime

Regular Data Backups Work Wonders for Eliminating Downtime

How much do you know about your business’ data backup infrastructure? Do you know how often data backups occur, or if they’re occurring at all? Regular backups are the key to a successful, sustained business, and multiple backups per day are your “Get out of jail free” card when you’re facing a data loss incident.

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Listen, You Need to Take Data Backup Seriously

Listen, You Need to Take Data Backup Seriously

Backup is a decidedly unsexy topic to discuss, but it’s important nonetheless. You can’t trust that your files will always be there—not unless you take action to ensure they’re well-protected and preserved for when you need them most. While you’re busy with other parts of running your business, you need to know with certainty that your files are safe, and we can offer that.

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Presenter View is Your Secret Weapon for Killer Presentations

Presenter View is Your Secret Weapon for Killer Presentations

Presentation anxiety is very real and can present itself in various ways, from dry mouth to sweaty palms to a sudden loss for words. It’s a legitimate phobia that people have, which makes it all the more helpful that modern presentation tools offer a feature to help mitigate its impact: Presenter View.

Let’s talk about how to put Presenter View to use in either Microsoft PowerPoint or Google Slides.

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Happy Global Wellness Day! Is Your Tech Working For or Against You?

Happy Global Wellness Day! Is Your Tech Working For or Against You?

Today is Global Wellness Day. As such, we wanted to invite you to consider a few ways to prioritize not just your mental and physical well-being, but your digital well-being as well. After all, technology is what keeps us connected to the world at large… and if we don’t approach it appropriately, it can create some challenges that we should all want to avoid.

Let’s talk about some simple best practices that can help promote workplace wellness and a healthier balance in our lives.

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A Simple Guide to Handling a Business Data Breach

A Simple Guide to Handling a Business Data Breach

A data breach—when a company’s sensitive data, from customer details to company secrets to financial information, is exposed—certainly isn’t a good thing for any business to experience. Once an organization knows it’s happening, it’s time to go into panic mode.

While this is an understandable response, it is crucial that you are prepared with a strategy to navigate such a situation should it ever arise.

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How to Win Back Customers After IT Issues

How to Win Back Customers After IT Issues

Let's be honest, technology can sometimes cause big headaches for businesses. Maybe your main computer system crashed right when you were busiest, or you had a scary data problem. These tech troubles can frustrate you and your customers.

Remember Y2K, around the turn of the millennium? It was a time when everyone worried that all computers would crash. The whole thing actually made many companies upgrade their tech and get better prepared. The lesson is that even big technology problems can lead to good changes.

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3 Technology Tips to Make Traveling a Breeze

3 Technology Tips to Make Traveling a Breeze

What are your plans for the summer? If they involve getting out of the office and going on a vacation, then you’ll want to be armed with a couple of technology tips to help you make the most of your time in a safe and secure environment. Here are three tips you should keep in mind this summer.

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How to Break the “Who Cares” Mindset

How to Break the “Who Cares” Mindset

More often than not, you have an employee on staff who rolls their eyes whenever you have to send out another cybersecurity email or reminder. This “who cares” mindset is dangerous and can infect your business in a profoundly disturbing way. Today, we want to get into why this “who cares” mindset is so dangerous and what’s really at stake when you have an employee who can’t get on board with your security policies.

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