Voyage Tech Blogs

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

I Lost Data Once… A Collection of Horror Stories; Part 2

I Lost Data Once… A Collection of Horror Stories; Part 2

Here’s a horror story about an entrepreneur who, at a glance, was following many data backup best practices. Unfortunately, at the end of the day, things didn’t go so well when a crucial task was missed.

The Backup That Let Me Down

Story from a property manager

A little background about me; I was formerly a sales manager, and I did things the ‘old school’ way. I learned as much as I could about my prospects so when I’d follow up I’d have a lot to talk to them about. I’d know their birthdays, their anniversaries, their kids’ names, you name it. I also learned that having a detailed record of all of their interactions with my company helped me give them a very personalized touch. 

I was always inspired by my dad, who basically built and ran a series of rental properties with his own two hands while working a full-time job. I scrimped and saved until I could buy the duplex I was living in, and the rest is history.

Today, my properties are my main source of income and my family and staff rely on them. That means collecting rent, paying taxes and payroll, managing utilities, and keeping up with my maintenance team requires a fair amount of logistics.

My dad gave me two critical life lessons that I’ll never forget. The first one is measure twice, cut once, and the second is you can’t do it all, so rely on the expertise of others. I’ve always taken these lessons to heart, but I did have some tricks that my dad never did.

I wanted my apartments to be nice, so many of them include things like Wi-Fi, smart locks, and some even have gates. Some of the commercial properties have even more going on. Either way, managing everything requires a pretty elaborate setup at my main office, and keeping track of tenant names, documentation, and employees is dependent on my IT.

I followed my dad’s lesson and relied on a trusted IT company to set everything up, and when they recommended I get a backup system, I didn’t bat an eye. They set it all up and showed my office manager how to use it, how to restore files if ever needed, and they checked back in a month later to check their work.

That was three years before the event…

The event happened at the worst possible time. We were juggling with some maintenance issues, we had some tenants cycling out, and it was all happening during tax season. Oh yeah, and my office manager was on her honeymoon.

The software that handles all of our internal communication, scheduling, and payroll got corrupted. After a morning of sweating over it myself, I finally called my poor office manager, who was literally on the edge of cell phone service AND roaming on a beach in the Bahamas. She helped walk us through accessing the backup to restore. I had also called and left a message at the IT company that originally set up the backup.

The restore ran, and a couple hours later it said it was finished. We opened up the software but the data was still corrupted. We tried another restore to pull data from a previous backup, and a few hours later we got the same result.

We finally got tech support on the phone and it turns out that the software changed how it stored its data a year ago, so it wasn’t being backed up. Everything else was, but this critical piece of my business wasn’t being backed up at all.

This data was so crucial that we would have had to spend months and hundreds of hours of labor before we would reach normality again. Not to mention the embarrassment of having to go to our tenants with our tails between our legs to collect bank account and contact info. Worst of all, we were made clearly aware of the issue back when our software updated - we just didn’t think it would have affected our backup. We didn’t even think about the backup.

Fortunately, after several days of phone calls and hair pulling, followed by a big fat bill, the data was able to be accessed and we were back in business. Honestly, I would have paid that bill four times over to get my data back (but don’t tell the IT company or the software vendor that, sheesh!).

It could have been prevented, and now we actively test our backups once per month. It only takes us a few hours, and that time is absolutely worth it. We essentially simulate a situation where the only data on our network is the backup, and see if we can run off of that.

Since we’ve been doing these monthly tests, we’ve actually found two other major instances where data wasn’t being backed up, so it’s already saved us from a future disaster.

Test your backups, or else you may as well not have backed up at all!

The Lesson

Thank you so much for sharing that story! Things can definitely change on your network over time, and systems that you’ve set up should be audited to make sure they are performing their job. For example, adding a new device or application on a secure network could lead to that network no longer being secure. The same goes for backup. 

We perform tests of backups in a similar fashion, because if your backup doesn’t contain everything you need, it won’t do you much good when you need to restore from it.

Looking to prevent a future horror story from affecting your business? Give us a call at 800.618.9844 and ask about our data backup solutions.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Wednesday, 27 May 2020
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Sign Up For Our Newsletter!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Business Computing Best Practices Hackers Cloud Hosted Solutions Productivity Software Privacy Email Computer Data Network Security Internet Hardware Innovation User Tips IT Support Malware Business Efficiency Data Backup Tech Term Collaboration Google IT Services Business Management Mobile Devices Microsoft Small Business Workplace Tips communications Android Communication Cybersecurity Smartphones Social Media Data Recovery Smartphone Browser Server Upgrade Backup Internet of Things VoIP Phishing Outsourced IT Microsoft Office Artificial Intelligence Data Management Cloud Computing Windows 10 Network Productivity Managed Service Provider Windows 10 Ransomware Facebook Managed IT Services Two-factor Authentication Automation Mobile Device Quick Tips Managed Service Miscellaneous Government Users App Encryption Passwords Information Gmail Disaster Recovery Apple Access Control Business Technology Apps Spam Holiday Computing Office 365 Windows Saving Money Bandwidth Managed IT Services Big Data Employer-Employee Relationship Office Tips Augmented Reality Applications Business Continuity WiFi Printer Social Infrastructure Gadgets BYOD Paperless Office Tip of the week Going Green Healthcare Conferencing Vendor Management Customer Service Computers Cybercrime Hacker Wi-Fi Office Scam Data loss Windows 7 Cooperation Website Mobile Office Blockchain Mobile Device Management Analytics Covid-19 BDR Firewall IT Support Vulnerability Retail Vendor The Internet of Things Storage Mobile Security Sports Processor Virtual Private Network Virtualization Mouse Bring Your Own Device Monitoring Meetings Administration Help Desk Managed Services Provider Professional Services Current Events Robot Save Money Saving Time Managed Services Customer Relationship Management Voice over Internet Protocol End of Support Managed IT Service Settings Downloads iPhone Hacking Printing Content Filtering Telephone Presentation Operating System Document Management Maintenance Antivirus Licensing Display Wireless Technology Avoiding Downtime Information Technology Risk Management Networking Virtual Desktop LiFi Data Security Data storage Cost Management Patch Management Remote Monitoring Integration HIPAA Money Chrome Remote Work Router Humor Safety IT Management VPN Budget Modem Medical IT Password Alert Holidays Database Development Transportation IT Technicians Unified Threat Management Education Proxy Server Hypervisor Cookies Cyber Monday Tactics PowerPoint Network Management Hotspot Application Mobile Computing Navigation Optimization Video Conferencing Search Employer/Employee Relationships Mirgation Dark Data Smart Technology Best Practice How To Nanotechnology IBM Addiction Language Buisness Evernote Virtual Machines IT solutions Internet Service Provider Management Teamwork Chatbots Legal Distributed Denial of Service Business Growth SharePoint Screen Reader Service Level Agreement Computing Infrastructure Memes Net Neutrality Cortana SQL Server Lenovo Identity Competition Alt Codes Bookmark History Smart Tech Wireless Download Server Management Alerts Tech Support Downtime Tech IT Hosted Solution Network Congestion Procurement Azure Superfish Break Fix User Typing Computer Repair Browsers Cyber security Multi-Factor Security Connectivity Upload Vulnerabilities Websites YouTube Term Communitications Supply Chain Management Knowledge Social Network Free Resource Compliance Google Drive Identity Theft Dark Web Cryptocurrency Health Entertainment Project Management Google Calendar IoT IP Address 5G Trends Machine Learning IT Assessment Unified Communications Monitors Flexibility Experience Customer Resource management Value Regulations Google Docs How To Microsoft Excel Recovery Bitcoin Electronic Medical Records Marketing Running Cable Data Analysis Multi-Factor Authentication Legislation Star Wars Mobility Gamification Microsoft 365 Managed IT Staff Hard Drives Google Wallet Private Cloud Smart Devices Remote Working Telephone System Memory Social Networking Domains Tablet Word Windows 8 Virtual Reality Laptop Fileless Malware Data Breach Comparison Google Play Content Solutions Wearable Technology Refrigeration Drones Error Electronic Health Records Writing Health IT Wasting Time Techology Motherboard Public Speaking Outlook Permissions Twitter Halloween Directions Trend Micro Assessment Security Cameras Lithium-ion battery Entrepreneur Software as a Service Managing Costs Unified Threat Management Google Maps Specifications Fraud Hacks Remote Computing Scary Stories Microchip eCommerce Internet Exlporer SSID Surveillance Fun Username Virtual Assistant Undo Travel Deep Learning Social Engineering Employee/Employer Relationship User Tip Virtual Machine User Error Black Friday