IT/Network Architecture
Determining the best technical foundation for your business can be a difficult proposition. There is no shortage of available technologies from which you can choose. The guiding principle that we employ at Voyage Technology Inc. is quite simple. "Will your technology investments help improve the profitability and efficiency of your business?" It's that straight forward. The recommendations we make, and the decisions you make, must take this into account.
Designing an effective IT architecture is critical to your success with technology. We want to be sure that your design not only serves your needs today, but provides a platform on which your business will be able to change, expand and grow as it needs to. The last thing we will ever do, is recommend a technology that will lock you in. We will insure that your architecture is able to change as your business changes, and will enable your decision-making by making technology a natural supporter of those decisions
Hardware Installation & Support
Our experienced staff has expertise in a wide array of hardware and installations. Whether you need assistance installing a complete network or simply a new system on that network, we have the experience to get that installation done efficiently and cost-effectively.
Once your hardware is in place, responsive support becomes the next priority. Our team is proud of our exemplary response time. Not only are we able to respond promptly, we have the expertise and resources to troubleshoot and resolve the most complex hardware issues that may arise.
Software Installation & Support
As with hardware, we have vast experience isntalling and configuring software. From the server level, to database applications, financial systems and office productivity software, we can install and optimize your software for your specific requirements.
Software support is one of the most critical elements of an information technology infrastructure. Each person in an organization uses software to do their jobs effectively. Support of that software is critical. Our team has vast experience supporting not only today's operating systems and office productivity suites, but also with a wide array of specific software applications. If we don't have the expertise you need, we will say so and work on your behalf to qualify and engage the resources you need.
Remote Management
In today's connected world, we leverage the Internet and other methods to remotely manage and monitor clients technology. We keep a close monitor on several daily indicators to insure your systems are functioning properly. In the event of a system failure, this remote monitoring will alert us to the occurrence, in some instances, before you are even aware of it. With our remote management capabilities, we are often able to resolve issues without having to come to your office. This can be done 24 hours a day, 7 days a week.
Systems Administration
One of the most important roles in network management is ongoing systems administration. With the rash of security issues, software patches, viruses, etc. it is more important than ever to be sure that your systems are secure. In addition to basic security, you must monitor your systems, very proactively, to insure that your systems remain secure. Backup is also crucial. It is very important to monitor backups every day and test not just the backup, but also restoring from those backups, on a regular basis. Systems administration goes beyond these basics, to also include user accounts, disk utilization, and more. The importance of system administration in today's technically dependant business environment cannot be understated.
Strategic Consulting
We help our clients craft a long term vision for their technology. In many cases, acting in the capacity of a "Virtual Chief Technology Officer," we consult with our clients to help them effectively manage all aspects of information technology. This includes a staff structure and management, physical infrastructure, design and architecture, budgeting, internal and external resource requirements, vendor management, partnership relationships and more. These activities are quite focused and unique to each client, as dictated by that client's needs.
