Voyage Technology Blog

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managed Services Works to Support Your Business’ Technology

Managed Services Works to Support Your Business’ Technology

IT support is one of the most important parts of any modern business simply because it’s just not feasible to run a business without any form of technology at its core. For example, most businesses rely on email and other forms of communication, whereas stores might require access to a point-of-sale software to sell their wares. Either way, it’s critical to the success of most businesses, and where there’s technology, there is bound to be someone who needs to manage and maintain it.

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Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

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4 Benefits You Won’t Believe About Managed IT

4 Benefits You Won’t Believe About Managed IT

How does your organization manage its mission-critical technology solutions? We know that most small businesses have some sort of trouble with this topic, either due to budget constraints or a lack of personnel. Either way, we know that there is a better way to manage your business’ technology, and it’s all thanks to an approach called managed IT services.

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Why Managed IT is WAY Better Than Break-Fix IT

Why Managed IT is WAY Better Than Break-Fix IT

Every organization has mission-critical systems that they rely on in order to function, and the IT technician is responsible for keeping them running. Modern technology and best practices have given rise to a new way of managing business technology, one that knocks the traditional break-fix IT out of the water.

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